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These Are the Rules That Cover Your Account

Before you open an account or move money through DANA, OVO, or GoPay, these terms set out exactly what we expect from you and what you can expect from us.

Account eligibility rulesDANA, OVO, GoPay wallet termsDeposit and withdrawal conditionsAccount suspension groundsGoverning policy updates
spacman88 These Are the Rules That Cover Your Account
HOW WE HANDLE THIS

Policy Practices That Protect Your Account

These terms aren't just legal text — they describe how we actually operate your account data, wallet records, and access credentials on a daily basis. Every point here reflects a real process our team runs.

Data Retention

We keep your account records and transaction history — including DANA, OVO, and GoPay entries — for the period required under applicable regulations. You can request a summary via support.

Account Security

Login sessions are protected by OTP verification tied to your registered mobile number. If you switch devices, you confirm identity again before the session opens on the new phone.

Wallet Verification

When you add a GoPay or OVO wallet to your account, the name on the wallet must match your registered account name. We verify this before the first withdrawal is processed.

Policy Change Notice

Significant changes to these terms are flagged on your account dashboard before they take effect. Continued use after the notice period counts as acceptance of the updated version.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question — whether it's about a blocked GoPay withdrawal, a wallet name mismatch on your OVO account, or a clause you need clarified — our support team handles it directly. Reach out through any of the channels below and quote your account ID so we can pull your details fast.

Live Chat The fastest path for urgent terms questions. Open the chat widget from your account dashboard and connect with a support agent in real time.
Email Support Send a detailed message for issues that need documentation — wallet disputes, account suspension appeals, or policy clarification requests tied to your account.
Help Centre Browse the self-serve articles covering account rules, wallet verification steps for DANA and OVO, and common terms queries before you raise a ticket.

Common Questions About These Terms

Real questions about how these terms affect your account, your wallets, and your access — answered directly without filler.

Yes, the same terms apply to all accounts. However, access to certain features depends on local law and eligible regions — where local law restricts something, that restriction overrides the general terms.

Your withdrawal request will be paused. Update your registered wallet details through account settings and resubmit. Support can walk you through the correction if the mismatch is complex.

No. These terms allow one account per person. Duplicate accounts result in suspension of all linked accounts and any associated wallet balances pending review.

We post a notice on your account dashboard before major changes take effect. You can also check this page directly — the revision date at the top reflects the current version.

Grounds include duplicate accounts, wallet credential misuse, providing false registration details, or activity that conflicts with our terms. Suspension notices are sent to your registered contact.

Contact support via live chat or email with your account ID. We'll pull your DANA, OVO, or GoPay transaction records and account activity log for the period you specify.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.